What's New - Powerpay 6.12

Welcome to the 6.12 release notes. Review the information for details relating to the 6.12 release. If you prefer, you can view a PDF version of the release notes.

New Functionality

Multifactor authentication (MFA) adds a layer of protection to the sign-in process. When accessing accounts or apps, MFA requires you to provide additional identity verification, such as entering a code received on your phone, preventing unauthorized access.

Using only a password for authentication leaves your information vulnerable to an attack. If your password is weak or has been exposed elsewhere, an attacker could be using it to gain access. Using MFA, a second form of authentication, increases security because it isn't something that's easy for an attacker to obtain or duplicate.

For added security, Powerpay utilizes multifactor authentication to verify your identity when logging into Powerpay. Each time you log into Powerpay, you must provide your username and password. In addition, you may be required to provide an additional unique verification code that is sent to your phone.

Things to note

  • If a terminated employee is deleted in Powerpay Self Service, their MFA settings are also deleted.

  • MFA support for Powerpay Self Service users using the iOS Self Service app will not be available in this release. It will be available in a coming release.

Additional Resources

If your company requires multifactor authentication to verify your identity, you need your password and a unique verification code to log in to Self Service. The set up process walks you through the steps to select your contact information to use to log in.

  1. Go to the Self Service log in page.

  2. Enter your username and password.

  3. Click Login.

  4. Select the authentication method you would like to use.

  5. Click Next.

  6. In the Primary Phone Number field, enter the phone number to use to deliver the unique code that will be used to verify your identity when you log in to Powerpay. Using your mobile phone as your primary number is recommended.

  7. (optional) Add a secondary phone number.

    1. Select the Include Secondary Phone Number checkbox.

    2. Enter your secondary phone number in the Secondary Phone Number field.

  8. Click Next.

  9. Dayforce verifies the numbers provided for authentication. Select the method by which you want to receive your code, text message or voice call.

  10. Enter your verification code.

  11. Click Next. If you selected a secondary phone number, that number is verified as well.

  12. Select the method by which you want to receive your code, text message or voice call.

  13. Enter your verification code.

  14. Click Next.

  15. If you selected Smartphone App as your verification method:

    1. Follow the instructions on the page to install and set up Twilio Authy.

    2. Click Next.

    3. Enter the 7 digit code from Twilio Authy.

    4. Click Next.

  16. Your verification is complete.

You are now logged in to Self Service.

After you have set up your multifactor authentication methods, you will use the verification code sent to your device to log in to Self Service. Depending on your payroll settings, you may not be asked to log in using a verification code each log in.

  1. Go to the Self Service login page.

  2. Enter your username and password.

  3. Click Login.

  4. Select the method to receive your verification code.

    • If your preferred verification method is the smartphone App (Authy), respond to the push notification in the Twilio Authy app.

    • If your preferred method of verification is phone or text message:

      1. Select the method to receive your verification code.

      2. Enter your verification code.

      3. Click Login.

If your verification is successful, you are logged into Self Service. If we cannot verify your identity, your login is rejected, you are re-directed to the login page and an error message displays.

  1. Open the Multifactor Authentication page in Self Service (Profile & Settings > MultifactorAuthentication).

  2. Click Update MFA.

    The Multifactor Authentication Setup wizard opens.

  3. Select the authentication method you want to use.

    Using the Twilio Authy app on your smartphone is recommended as it allows you to authenticate using 1 tap. Install Twilio Authy on your device by searching for it in your device’s app store.

  4. Click Next.

  5. In the Primary Phone Number field, enter the phone number to use to deliver the unique code that will be used to verify your identity when you log in to Powerpay. Using your mobile phone as your primary number is recommended.

  6. (optional) Add a secondary phone number.

    1. Select the Include Secondary Phone Number checkbox.

    2. Enter your secondary phone number in the Secondary Phone Number field.

  7. Click Next.

  8. If you selected Smartphone App as your verification method:

    1. Follow the instructions on the page to install and set up Twilio Authy.

    2. Click Next.

    3. Enter the 7 digit code from Twilio Authy.

    4. Click Next.

  9. Your verification is complete.

  10. Click the “x” in the top right corner to close the Multifactor Authentication Setup wizard.

The new numbers and method appear on the Multifactor Authentication page.

If an employee using Self Service loses access to their phone, you can reset that users MFA settings page. After the MFA settings are reset, the employee will have to complete the MFA set up again the next time they log in.

Note: You can only reset an employee’s multifactor authentication after they have completed the initial set up their multifactor authentication.

(Powerpay)

  1. Go to the User Maintenance page.Closed From the Company menu, select Self Service > User Maintenance.

  2. Select the employee from the Employee List.

  3. In the Self Service User section, select the Reset Multifactor Authentication checkbox.

  4. Click Save.

The user can now log into Self Service and set up their multifactor authentication.

(Powerpay People)

  1. Go to the People List.Closed From the People menu, select People List.

  2. Select the employee from the Employee List.

  3. In the Self Service User section, select the Reset Multifactor Authentication checkbox.

  4. Click Save.

The user can now log into Self Service and set up their multifactor authentication.