Unregistering and reregistering your clocks

Tip: This page is for customers using Dayforce Time and Attendance for Powerpay.

Problem

• Clock no longer sending entries to Dayforce

• Unable to re-register existing web clock

• Unable to register new web clock

This can occur if there is an issue with the browser cache, the credentials being used to register, an incorrect URL or the web clock is registered on multiple devices.

Solution

1. Unbookmark (unfavourite) the URL you have saved for the web clock.

2. Unregister the clock using the following link on the device in question: https://www.dayforcehcm.com/clock/index.html?unregister=true

3. Copy and paste the following link into the browser on the same device: https://www.dayforcehcm.com/clock/index

4. Bookmark (favourite) this URL.

5. Enter the web clock registration credentials.

   • Company:

   • Clock Name:

   • Security Code:

     Note: The Clock Name and Security Code are case sensitive.

     Tip: If you’re unsure of your credentials, contact customer service. They will provide you with the necessary information. These credentials are different from your Dayforce login details.

6. Your employees should now be able to clock in/out and you should see the entries appear in the Timesheets page. From the Main menu, select Timesheets..

Tip: If you are not able to register your clock, you may need to clear your browser history/cache/cookies before going through the steps again.

Note: When a clock is unregistered and re-registered, any entries that were saved but not sent to Dayforce will be lost.

It is important that you save the link as mentioned above before registering, as this is where problems can occur when Dayforce updates. Often clocks will go offline because a version number is saved in the clock URL.  When Dayforce does an update, the version number for Dayforce and the version number saved in the clock URL no longer match. Saving/favouriting the link before registering avoids this issue.