Access Powerpay from other countries

Powerpay can be accessed from many countries outside of Canada. To confirm there will be no interruption of service, contact your Customer Support Team prior to your departure.

Should an access issue arise while out of country, here are some suggestions:

have another user access Powerpay within North America
use a VPN (Virtual Private Network) service

If these are not viable options, contact your Customer Support Team and include:

your payroll number
the country you require access from
the dates you require Powerpay access from this country.
a screenshot of the error message including the IP address and reference number of the error.