ROE error messages -Troubleshooting

Adjust the hours or earnings value accordingly.

1. Go to the Insurable Earnings Adjustments page. From the Payroll menu, select ROE / Employee Status Change > Insurable Earnings Adjustments.

2. Select the impacted employee from the Employee List.

3. Review the Insurable Earnings and Insurable Hours to determine which is correct.

4. Adjust the insurable earnings or hours as appropriate. If you do not know what value to enter, refer to the Payroll Register for that particular pay period. For more information see Adjust the EI history of a terminated employee.

Adjust the pay period ending date on the Timesheet or the ROE accordingly.

1. Go to the Employee Timesheet page. From the Payroll menu, select Regular Payment > Employee Timesheet.

2. Select the impacted employee from the Employee List.

3. Verify if the Pay Period selected is correct.

4. If the pay period on the Timesheet is not correct, update the Timesheet with the correct pay period, as entered in Box 12 on the ROE.

   If the pay period in the timesheet is correct, update Box 12 on the Status Change / ROE page. From the Payroll menu, select ROE / Employee Status Change > Status Change / ROE. to the pay period specified on the Timesheet.

5. Preview the payroll to ensure the error has been corrected.

1. Determine the employee's last actual day on the job.

2. Go to the Status Change / ROE page. From the Payroll menu, select ROE / Employee Status Change > Status Change / ROE.

3. Select the impacted employee from the Employee List.

4. Verify that the date entered in Box 11 is correct.

5. If nothing is being paid to the employee in the current pay period, change the following to dates that coincide with the last insurable period:

   • Last Day Worked

   • Last Day For Which Paid (Box 11)

   • Final Pay Period Ending Date (Box 12)

1. Go to Insurable Earnings Adjustments page. From the Payroll menu, select ROE / Employee Status Change > Insurable Earnings Adjustments.

2. Select the impacted employee from the Employee List.

3. Select Edit EI Insurable Earnings and/or the Insurable Hours for a specific pay period?.

4. Click Next.

5. Refer to the Payroll Register for to determine what the insurable hours should be.

6. In the Edit Pay Period field, select the pay period for which to edit the employee's Insurable Earnings History.

   

7. Enter either a positive or negative value to adjust the Insurable Hours for the employee. Your entry adjusts, NOT replaces, the insurable hours recorded for this employee.

8. Enter either a positive or negative value to adjust the Insurable Earnings for the employee. Your entry adjusts, NOT replaces, the insurable earnings recorded for this employee.

9. Click Save.

For more information see Adjust the EI history of a terminated employee.

1. Go to the Status Change / ROE page. From the Payroll menu, select ROE / Employee Status Change > Status Change / ROE.

2. Select the impacted employee from the Employee List.

3. Review any monies keyed in Separation Payments / Other Monies (Block 17).

   

4. Since the earnings may have already been entered on the employee's timesheet or through rapid entry, remove these monies from Block 17 on the Status Change / ROE page.

5. Preview the payroll to ensure the error has been corrected.

6. If the error persists, and it's a salaried employee whose last day of work is in a prior pay period:

   • On the Timesheet, ensure Last PPN Worked is selected in the Pay Period field for the salary override.

     

   • If any other monies are to be paid, ensure Last PPN Worked is selected in the Pay Period field for the entry.

1. Go to the Status Change / ROE page. From the Payroll menu, select ROE / Employee Status Change > Status Change / ROE.

2. Select the impacted employee from the Employee List.

3. Confirm that the date in Box 10 First Day Worked was the employee's actual first physical day on the job (not the day the employee was hired).

   • If the date is incorrect, change the date accordingly.

   • If the date is correct, you must adjust the EI history.

Adjust the EI History

1. If the date is correct, refer to the employee's EI History. Go to Insurable Earnings Adjustments page. From the Payroll menu, select ROE / Employee Status Change > Insurable Earnings Adjustments.

2. Select View Employee EI History.

3. Click Next.

4. Review the period around the employee's first day worked date. If there are 0.00 hours and dollars it means the employee did not have any hours or earnings in that pay period.

5. Review the following pay period to determine if hours / earnings were paid.

6. If there were an overage of hours / earnings in the subsequent pay period, they must be moved to the prior pay period.

7. Go to the Status Change / ROE page. From the Payroll menu, select ROE / Employee Status Change > Status Change / ROE.

8. Select Reallocate EI Insurable Earnings and/or Insurable Hours from one pay period to another.

9. Click Next.

10. In the Move from which Pay Period? field, select the pay period FROM which to move the insurable hours and earnings.

11. In the Move to which Pay Period? field, select the pay period TO which to move the insurable hours and earnings.

12. In the Insurable Hours field, enter either a positive or negative value to adjust the Insurable Hours for the employee. Your entry adjusts, NOT replaces, the insurable hours recorded for this employee.

13. In the Insurable Earnings field, enter either a positive or negative value to adjust the Insurable Earnings for the employee. Your entry adjusts, NOT replaces, the insurable earnings recorded for this employee.

14. Click Save.

15. Preview the payroll to ensure the error has been corrected.