Employee lost cheque

If an employee cheque has been lost, a stop payment should be placed in addition to reissuing the cheque.

Tasks

Initiate a stop payment via IVR to ensure the cheque has not been cashed. See Stop payment on an employee's deposit or cheque.

• If the stop is successful, do you require a replacement cheque stub with all information reprinted?
  Yes

  A reversal and manual entry will need to be keyed. Initiate an extra run. Service fees apply.

  No

  There are three options to pay your employee:

  1. Customer to issue a replacement cheque internally.
  2. Customer to initiate an extra run. Service fees apply.
     

     Tip: If the incorrect payment included a garnishee deduction or an amount payable to a third-party vendor, special coding is required to prevent the reissuance of the payment. Contact your Customer Support Team if you need assistance.

  3. Customer to initiate a new cheque via IVR. Select option 2 for the refund option when placing the stop payment.

     Note: This process can take up to 10 business days.

• If the stop payment is unsuccessful, a cheque trace may be requested. Contact your Customer Support Team if you would like this service initiated and advise at the same time if a cheque copy is desired.